Returns & Exchanges
At Reuzel, we stand behind the quality of our pomades and grooming essentials, offering a 30-day return window for products purchased directly from our online store. If you are not completely satisfied with your order, we are committed to making it right through a simple and efficient return process.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization and a prepaid shipping label.
Prepare the Package
Securely pack the unused or gently used items in their original packaging to ensure they are protected during transit back to our facility.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location; be sure to keep your tracking receipt for reference.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing